TannieSpace

geekery, drawing and then some

Posts about t-mobile

The iPhone saga, part 7

I went to the T-shop to check on my phone because I hadn’t heard anything yet, and I noticed they had the wrong number on my form. Turns out, they had my (replacement) phone there. The lady was very nice and I hope this one works better than the other one. At least it doesn’t have any dead parts in the screen (so far) and it seems to work properly. I give it another week before I slap my Zagg shield on it.


The iPhone saga, part 6

unresponsive part of iPhone touch screen

Unfortunately, I had to continue my iPhone saga. The iPhone I received worked but showed some issues. It took a while before I figured out what exactly, but it turned out that randomly, the middle part of the screen would stop responding to touch. Sometimes it would work, sometimes it wouldn’t (as shown on the picture). Sometimes the entire screen would stop responding, which I could usually solve by pressing that top-button to lock it and then unlock it.

I returned it today and expect it (or another one) back in a week or two. In general I’ve had no issues with the process, just too bad I got a bad phone in return. When I pick it up, I’ll make sure to test it before taking it home though :)


The iPhone saga, part 5

I crawled out to the T-shop to pick up my phone and got a replacement one. As far as I can tell, I got a brand new one, yay! I didn’t put the backup back; instead, I went for a clean install, selecting the apps I wanted and setting it up from scratch. So happy to have it back!


The iPhone saga, part 4

The T-mobile site updated my repair status with:

Result of repair: You can pick up your phone at the T-shop. Warning: if you get the confirmation that you can pick up your phone, it could take up to 3 workingdays before you can.

They should give me a ring from the T-shop when they have it, hopefully Thursday or Friday. I suspect they’ll send it out today, so Maybe even tomorrow, yay!

So far, everything went pretty smoothly and if it works when I get it back, I’ll feel very happy :)

I miss my touchscreen…


The iPhone saga, part 3

I’ve not used my iPhone for a little over a week now, and I miss it somewhat. Every now and then I think “oh, I want to play ‘Spider’” or something like that, and then realise I no longer have my iPhone. I’ve noticed I don’t really want to use my current replacement phone. Pressing those buttons hurt my fingers too much. I love the touch-interface. I didn’t know — though I suspected as much — how much easier that touch-interface works on my hands.

Currently, the repair status (which I can check online) says “Your phone is in repair.”. The next step will tell me what they found, if anything, and what will happen next. I hope it’ll update before the weekend, but suspect it might take a few more working days.

I like the online status check. Thank you, T-mobile.


The iPhone saga, part 2

Leaving the iPhone at the store. Today I went to the T-Mobile store to drop off my iPhone. The Customer Service didn’t phone me yesterday and I didn’t want to wait till after the weekend. Unfortunately, I have no way of informing them they don’t need to phone me anymore, so I suspect they will still do it Monday.

The guy at the store looked at my — complete — copy of the receipt and asked what I brought last time. I pointed it out and he said I brought enough, the guy should have taken in my phone.

This time, the other guy filled in the forms, gave me a copy and told me they’ll call me in about a week or two. Keeping my thumbs crossed. And fingers too.


The iPhone saga, part 1

new phone Now that my iPhone has gone hysterical, I have put my SIM in my old SE K810i. As a phone, it works pretty well, and I like the camera in it more than the iPhone’s. The buttons however need a harder push than I usually give them, which annoys me a little, and doesn’t feel too nice on my fingers — the reason I got the iPhone in the first place.

I went to the T-mobile store where the kind gentleman looked at my phone and said

Oh, that looks bad!

He explained that I needed to bring a full copy of my receipt (silly me, I forgot to copy a certain part) or that I could fill in the online form and arrange it with Customer Service that way. He said I have a two year warranty by default, I’ve only had the phone for fourteen months, well within those two years, yay! I filled in the form online and the CS will phone me tomorrow to arrange everything.

I worry slightly that it will take a couple of weeks to get this resolved, with the holidays coming and all. On the other hand, I immediately noticed how much I rely on my iphone and I’ll take this iphone-less time as a sort of experiment to see how I handle life without the iphone. It feels weird.

Funny how easy one get used to things.

Can you imagine not having an internet or mobile phone connection? Ten years ago I had my first mobile phone and used dialup, I think my first digital camera followed later. Now I have a mobile phone with internet and camera. And DSL. Not that I mind.